I have to start by saying that we have never had such a positive experience with any service provider. Finally, there is a company that takes pride in the products and services that they provide. We decided to get siding on our home and we received 2 quotes from 2 of the large “home improvement” companies in RI. One of these quotes was well over double the amount we paid to Vinyl Concepts and the sales person from that other company spent 5, yes 5 hours at my home trying to force us to sign a contract that night. They treated us like they were doing us a favor by having us pay them to do the job. We were discouraged and asked a friend, who also is a service provider, who they would recommend. They recommended Christian Sweet so we met with Chris. There was no sales pitch. We knew instantly that we could trust our home with Chris and his company. He was completely honest with us regarding the dates and costs and he did all he could to accommodate our needs. He also gave us great ideas and advice to benefit our home while keeping the cost lower….the complete opposite of other companies. Awesome customer service! While Chris is the owner of Vinyl Concepts, he also was overseeing and doing the work on our home with his team. He and the other two gentlemen working on our home would arrive before 7am each day and worked ALL day long…nonstop! They were meticulous in the work they did and in the cleanup after. Our project was complete literally days before Hurricane Irene and our siding and our new bay window….all performed as it should! No casualties!
We first scheduled the date to start our improvements and then siding was delivered to our home. We noticed that the color was incorrect and called Chris. Chris got it resolved immediately and the correct siding was at our house on that same scheduled date so there was no delay. The whole process was seamless to us. Any questions and concerns we had, Chris took complete ownership of and answered/resolved them immediately. Because we live in a moist area, near a brook, there were window sills on our home that the wood was like mush. Chris and his team reinforced the wood before they put on the siding. They cut no corners. They even relocated 2 gutter downspouts because they found they were not in a spot for proper drainage for the house. They literally treated our house as they would their own. I actually walked in to find one of the men on his hands and knees picking up literally every piece of dirt, off my floor. These guys have amazing work ethic.
I truly can’t say enough about Vinyl Concepts. Not only did they perform the services they contracted to do at the price they promised and in the time frame they promised, they did it while showing respect to my home and my family.
“Finally, there is a company that takes pride in the product and services they provide!”
Julianne Murphy, homeowner (Barrington, RI)